Online H&R Block Tax Software FAQs:

Find out how many returns you can file, how long it will take to file, and what the system requirements are for the program.

  • Can I electronically file or print & file my tax return with your tax software today?

    You can use our software to prepare your tax returns today. The CRA has NETFILE certified1 all H&R Block Tax Software products for 2014 and 2015 tax year returns. File today!

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  • What type of computer do I need to use H&R Block Online Tax Software?

    For optimal performance, we recommend a laptop, tablet or desktop computer with these settings:

    System Requirement
    Windows
    Mac
    Browser
    Windows Edge, Internet Explorer 10 or later, latest version of Mozilla Firefox or Google Chrome
    latest versions Safari, Mozilla Firefox and Google Chrome
    Internet
    High-speed Internet connection recommended
    High-speed Internet connection recommended

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  • Can I use my tablet or smartphone to do my taxes?

    Yes! H&R Block Online Tax Software is the only tax software in Canada you can use to prepare and file your taxes on your smartphone and tablet, in addition to your computer. For example, register for a new account on your phone, sign in and enter your personal information on your tablet, then finish preparing and file your taxes on your computer. It doesn't matter what you use, from start to finish, the choice is yours.

    We officially support iPhone or iPad's Safari Internet browser and the Chrome browser on most Android phones and tablets from manufacturers such as Samsung, HTC, Acer and more.

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  • What type of tax returns can I prepare?

    H&R Block Online Tax Software can be used for all personal tax situations2 for all provinces and territories in Canada, including Quebec.

    Some exclusions apply:

    • Bankruptcy returns
    • Form T1273 - Harmonized AgriStability/AgriInvest programs2
    • Estate Returns

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  • How many returns can I file?

    You can prepare as many returns as you like with H&R Block Online Tax Software but the CRA will only allow you to file a maximum of 20 returns at one time.

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  • Can I carry forward my tax return information from last year?

    H&R Block Online Tax Software saves you time by importing up to 110 fields of personal information, tax data and carry-forward tax credits from last year if you prepared your return with:

    • Turbo Tax® desktop software
    • U-File® desktop software
    • H&R Block Online Tax Software

    You cannot carry forward to H&R Block Online if you did your taxes with the online versions of TurboTax® or UFile®. H&R Block desktop to online carry forward is not supported.

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  • What is Audit Protection?

    No matter how accurately you complete your taxes, government agencies may review the deductions and credits you claimed, audit your return or require more information before they process it. With Audit Protection, our Tax Experts will handle everything for you. If you're audited within the year of purchase, they'll review any government documents you may receive and guide you through the process. Get Audit Protection per return, so you can file with confidence.

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  • What is a Pro review?

    One of our trained Tax Experts will conduct an in-depth review your return to find credits and deductions you may have missed which could decrease the amount you owe or get you a larger refund. You will be presented with an opportunity before you file your tax return to have a professional review your tax return for an extra fee. This service is optional.

    Add a Pro Review for $39.99 / return.

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  • How long will it take to prepare my tax return?

    It depends on how much information you have to enter, however a simple tax return can be completed in just 15 minutes.

    The good news is you don't have to finish your tax return in one single session. You can save your information at any time and finish later.

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  • Can I file my tax return electronically?

    Yes. Each year H&R Block Online Tax Software is certified by the CRA and Revenu Québec (RQ) to submit tax returns electronically. This electronic process is called NETFILE and can be completed from directly within the online program.

    NETFILE is a free, secure tax-filing option provided by the CRA and RQ that allows you to file your tax return electronically if you're using a NETFILE-certified product like H&R Block's Online Tax Software.

    When you use NETFILE, you:

    • Can get your refund fast - in as few as 8 business days
    • Save paper because you won't need to print off your tax return
    • Get immediate confirmation that the government agency has received your return
    • Prevent inaccuracies because government agencies won't need to re-key your data

    NETFILE allows you to put away your pen and paper and submit your tax return electronically - quickly, confidently and accurately.

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  • I live in Ontario and want to claim the OTB. Where do I enter this in your program?

    Here are the quick and easy steps for claiming the OTB:

    1. Click the heading 'Other Expenses & Deductions'
    2. Check off the box for "Claim expenses such as rent and property tax, and apply for the Ontario trillium benefit (Ontario sales tax credit, Ontario energy and property tax credit, and Northern Ontario energy credit) and Ontario senior homeowners' property tax grant"
    3. Click the green "Save & Continue" button to proceed to the correct screen
    4. Answer the questions relating to OTB in order to apply for the Ontario tax credit

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  • I paid student loan interest last year. How do I claim this?

    1. Click the PREPARE tab.
    2. Click the YOUR YEAR IN REVIEW icon.
    3. Select the checkbox related to Tuition, indicating that you want to claim unused tuition amounts from a previous year, paid tuition fees (shown on a T2202A, TL11A or Relevé 8) or interest on a student loan, or received income while you were a student (scholarships, student grants, etc.), or want to calculate the tax credit or rebate you are entitled to for tuition fees paid.
    4. Scroll to the bottom of the page and click Continue.
    5. Click the STUDENTS icon.
    6. Under the CREDIT AMOUNTS section, select the checkbox for the Student loan interest paid in 2015 or interest not claimed in a previous year.
    7. Scroll to the bottom of the page and click Continue.
    8. When you arrive at the page for the Student loan interest, enter your information into the tax software.

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  • I am self-employed. Where do I enter my income and expenses in the software?

    1. Click the subheading 'Your Year in Review'
    2. Check off the box for "SELF-EMPLOYMENT: I worked for myself and earned income from self-employment activities, or I had income from a partnership that I was a member of"
    3. Select the province or territory where you earned your self-employment income
    4. Click the green "Save & Continue" button to proceed to the 'Employment' heading
    5. Check off the box for your method of self-employment
    6. Click the green "Save & Continue" button to proceed to the correct screen
    7. Enter all of your relevant self-employment information

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  • I worked two jobs last year. How do I enter my two T4s? Do I just add them together?

    You need to enter each of your T4s individually like this:

    1. Click the PREPARE tab, and click the YOUR YEAR IN REVIEW icon.
    2. Select the checkbox to tell us that you were employed. Scroll to the bottom of the page and click Continue.
    3. On the PREPARE tab, under Employment & self-employment, select the checkbox T4: Statement of remuneration paid. Scroll to the bottom of the page and click Continue.
    4. Enter the details of your T4 slip on the T4 - Statement of remuneration paid page. Scroll to the bottom of the page and click Continue.

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