Tax Help & Support.

Find answers to frequently asked questions about our products and services, tax tips, and helpful articles.

Top topics.

Check out the top 3 things clients are inquiring about right now.

I’ve selected the wrong software package; how do I change it to a different one?

If you’ve selected the wrong software package and have already started your return, it can’t be changed. You’ll need to start a new return with the correct package.

I’ve been given the error message “unable to NETFILE” what should I do?

Check for any errors or messages from the Canada Revenue Agency (CRA) on the NETFILE page and follow the instructions. If you need to contact the CRA for help, you can reach them at 1-800-959-8281.

How do I check the status of my return?

If you dropped off your documents at one of our offices, please phone that office directly to see when your return will be completed. Visit our office locator to find office hours. To check if your return has been processed by the Canada Revenue Agency (CRA), you can login to your CRA My Account or call them at 1-800-959-8281.


Tax Software Support.

Did you file your taxes using our software? Visit our Online Help Centre for support.


Have a tax related question?

If you’re looking for tips and tricks on how to maximize your refund or learn more about the benefits and credits you could be eligible for, check out our Tax Tips Blog or visit a Tax Expert today.


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For general client support call: 1-800-HRBLOCK (1-800-472-5625).

Hours: Monday – Friday: 10am -7pm EST | Weekends & holidays: Closed.


Write to us

H&R Block Canada Headquarters
2600, 700 – 2nd Street SW
Calgary, AB T2P 2W2


Office locator

Use the Office Locator to find the H&R Block office nearest you.


U.S. site

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