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Tax help & support.

Find answers to frequently asked questions about our products and services, tax tips, and helpful articles.

Top topics.

Check out the top 3 things clients are inquiring about right now.

I’ve selected the wrong software package; how do I change it to a different one?

If you’ve selected the wrong software package and have already started your return, it can’t be changed. You’ll need to start a new return with the correct package.

I’ve been given the error message 'unable to NETFILE,' what should I do?

Check for any errors or messages from the CRA on the NETFILE page. If needed, contact the CRA for help at 1-800-959-8281.

How do I check the status of my return?

If you dropped off your documents at an office, contact the office directly. For returns submitted via NETFILE, check the CRA’s My Account portal or call 1-800-959-8281.

Tax software support.

Did you file your taxes using our software? Visit our Online Help Centre for troubleshooting tips, updates, and support.

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Have a tax-related question?

If you’re looking for tips and tricks on how to maximize your refund or learn about the benefits and credits you could be eligible for, explore our Tax Tips Blog or visit a Tax Expert today.

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Frequently asked questions.

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  • Filing your taxes on time ensures you receive every credit and deduction you’re owed.
  • If you’re owed money, not filing a return means you could be missing out on a refund.
  • Skipping any tax year could pause eligible benefit payments such as the GST/HST Credit or Canada Child Benefit payment.
  • If you owe money, avoid late fees, penalties or interest when you file on time.

The deadline to file your 2024 income tax return is April 30, 2025. If you’re self-employed your taxes are due on June 16, 2025.

It can take 2 to 3 weeks to receive a refund when you transmit your return via NETFILE. For mailed returns, refunds are mailed out in 4 to 6 weeks following receipt of the return by the CRA or the Revenu Quebec. However, when you file with us you could get your refund instantly.

If you’re a resident of Canada for any part of the year and are earning income, whether that’s employment, self-employment, investment, or other income, you're subject to Canadian income tax. There are no exemptions for age or occupation.

The CRA requires that you retain your records for a minimum of 6 years, by law. You can ask to amend your tax return for up to the previous 10 years, so it’s a good idea to maintain your records for that long.

Need help?
We’re here for you.

Whether you have questions about our software or need personalized tax advice, we offer multiple support channels to assist you.

Phone support.

For general client support, call: 1-800-HRBLOCK (1-800-472-5625).

Hours: Monday – Friday: 10am – 7pm EST | Weekends & holidays: Closed.

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Live chat.

Chat online with a Tax Expert or customer service agent for instant support when using our tax software.

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Write to us.

H&R Block Canada Headquarters
2600, 700 – 2nd Street SW
Calgary, AB T2P 2W2

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