Field Technical Support

Field Technical Support Specialist

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in 
Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, 
and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic 
processing and filing technology to prepare all types of returns, including personal, small business, 
corporate, farm, trucker, fishing, U.S., rental and estate. 
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation 
industry. We are looking for people who want to provide help and inspire confidence in our clients and 
communities. We know that the ability to deliver outstanding client service starts with having the best talent 
on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:
In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support 
to our district operations. This support will involve troubleshooting network, hardware, and software issues. 
Additionally, you will be accountable for managing the problem resolution process and determining when to 
escalate calls to the next level if needed. Please keep in mind that this role may require providing after-hours "on 
call" support.
This is an hourly year-round position.

Key Areas of Responsibility:
• Promptly responding to service tickets, documenting them, and resolving them within the specified 
time frame.
• Investigating, diagnosing, and resolving computer software and hardware issues.
• Assisting users with the installation and configuration of computer hardware, software, systems, 
networks, printers, and scanners.
• Providing technical guidance and troubleshooting assistance to users remotely.
• Keeping up to date with the latest technological trends and advancements to provide effective 
support and recommendations.
• Providing training to users on basic hardware and software usage.
• Participating in on-call rotations to provide after-hours support if required.

Key Qualifications:
• Minimum 3 years of experience in setting up PC hardware, office networks, VPN/telecom 
connectivity, and software, as well as troubleshooting hardware, networks, and software related 
issues.
• Familiarity with incident management software, preferably ServiceNow.
• Proficient knowledge of Microsoft Windows Operating Systems, Microsoft network configurations, 
and MS Office.
• Previous experience with Tax Preparation software is considered a plus.
• Proficiency in using applications such as Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Fluency or bilingual in French is considered an asset.
• Ability to work independently in an unsupervised environment.

Do you have a passion for technical support, along with the skills and qualifications required for this GREAT
opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position 
title in the subject line. 
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in 
Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as 
part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. 
Accommodations are available upon request for candidates taking part in all aspects of the recruitment and 
selection process.