Frequently Asked Questions

If you have questions, you’re not alone—lots of people do. We have hundreds of helpful articles available in our Online Help Centre.


If you have any questions while filing online, use our chat feature to get the answers you need from our support team. Chat support is included in both the Assistance and Protection products.


If you’d rather talk it out, give us a call on our priority line. If you can’t find a credit, feel stuck on a form or have any other problems, one of our Customer Service Representatives will talk you through it. Phone support is included in the Protection product.

How do I log in to get support?

Access support by logging into your account and clicking the Support link in the top right corner.

Expert Review

If you want extra reassurance that everything is correct and you’re maximizing your return, we can do that too. With an Expert Review, one of our online Tax Experts can answer all your questions, review everything and provide suggestions to improve your refund or decrease what you owe.