District Manager

DISTRICT MANAGER
(London, Ontario)

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time Associates nationwide. Many Associates return to H&R Block year after year! Some return to earn extra income and others return to grow their career with H&R Block.

Opportunity:

This position reports to the Quebec Regional Director and is responsible for 18 offices in London, Ontario.

Key areas of responsibilities:

• Lead a district through operational direction using approved policies and procedures.

• Execute with excellence to implement national strategies and plans.

• Champion Service Excellence to ensure a world class experience for every client.

• Develop local district plans to grow clients, grow revenue, and enhance the client experience.

• Prepare annual fiscal-year budgets for the district;

• Conduct daily, weekly, and monthly review of various reports and financials results;

• Manage labour daily to ensure actual spend is in line with budget

• Plan and engage in local marketing events to grow new clients.

• Deliver Tax Academy classes through instructors to train new students and upgrade prior student tax knowledge.

• Recruit, interview, hire, train, mentor and supervise seasonal and off- season Associates.

• Conduct weekly seasonal Office Leader meetings;

• Assist with analysis of retail footprint, including location selection of new/relocated offices;

• Set up and take down temporary pop-up kiosk locations with retail partners;

• Work with local property managers on any Landlord unit issues;

• Responsible for ordering all consumables such as office supplies and marketing collateral;

• Daily review of client incident tickets and act on resolution;

• Conduct office visits to ensure standard operating procedures are being followed;

• Monitor competitor activity and make recommendations.

Key Qualifications:

• Bachelor’s degree in Business or other related field or an equivalent combination of education and work experience;

• Three to five years of business experience in a client based, retail or equivalent environment that includes planning, budgeting, and effective people leadership;

• Previous experience coaching and managing employees on day-to-day operations challenges;

• Strong interpersonal and communication skills to interact with all levels of the organization;

• Well organized and able to multi-task while delivering on deadlines;

• Proven analytical and problem-solving skills with a solutions-oriented attitude;

• Willingness to work irregular schedules;

• Ability to travel up to 50% of your time in peak tax season;

• Valid driver’s license required, along with a reliable vehicle and current/valid vehicle insurance.

We offer our Associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent Associates enjoy:

• A competitive salary and bonus plan, dependent on experience;

• A comprehensive group benefits package including a wellness account

• An employer-matching Registered Retirement Savings Plan for those Associates who contribute to the RRSP Plan;

• Free tax preparation service for Associates; discounts for their families and friends

• Ability to participate in the Company’s Employee Stock Purchase Plan after one year of employment.

Do you have a passion for Customer Service Excellence, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca. Please reference: District Manager (London, Ontario) - in the subject line.