H&R Block® Online Application End-User License Agreement

IMPORTANT INFORMATION - PLEASE READ CAREFULLY

This End-User License Agreement (the "Agreement") is a legally binding contract between you and H&R Block Canada, Inc., a federally chartered corporation ("Block"). This Agreement governs your use of the English and French language versions of the H&R Block® Online tax software and all related materials, including but not limited to, any support (whether online or by phone), accompanying documentation, help, instruction and all services provided by Block at its websites, including the downloading of tax returns to be viewed on screen, printed and filed electronically or on paper ("HRB Online tax software"), and sets the terms and conditions applying thereto. The HRB Online tax software is only designed for preparing Federal (Canadian) and Quebec personal tax returns.

Be sure that you carefully read and fully understand this Agreement: when you click "I accept" you make a commitment to comply with all the provisions of this Agreement.

As used in this Agreement the terms "you" and "your" are synonymous and refer to the licensee of HRB Online tax software.

THIS AGREEMENT SETS FORTH BLOCK'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE HRB ONLINE TAX SOFTWARE AND IS A COMPLETE STATEMENT OF THE AGREEMENT BETWEEN YOU AND BLOCK.

YOU AGREE THAT THIS AGREEMENT IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. BLOCK IS WILLING TO LICENSE HRB ONLINE TAX SOFTWARE TO YOU ONLY ON CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS AGREEMENT. YOU PROVIDE YOUR CONSENT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT BY CLICKING THE "I AGREE" BUTTON. YOU MAY NOT USE HRB ONLINE TAX SOFTWARE UNTIL YOU HAVE INDICATED YOUR UNCONDITIONAL ACCEPTANCE OF IT BY CLICKING THE "I AGREE" BUTTON. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU SHOULD NOT CLICK THE "I AGREE" BUTTON, YOU ARE THEN NOT PERMITTED TO USE HRB ONLINE TAX SOFTWARE. BY ACCEPTING THE TERMS OF THIS LICENSE AGREEMENT, YOU BECOME A LICENSED AND REGISTERED USER OF HRB ONLINE TAX SOFTWARE.

1. License. HRB Online tax software is licensed, not sold. Subject to the terms and conditions of this Agreement, in consideration of your agreement to comply with these terms and conditions, and other valuable consideration, Block grants to you for the specified tax year a limited, non-exclusive, personal, non-transferable license and right to use HRB Online tax software to prepare a limited number of federal (Canadian) and Quebec tax returns (cumulatively) as specified in Section 2. You should confirm that the pricing for your use of the HRB Online tax software has not changed, particularly if some time has passed between the date you start your tax return and the date you finish and are ready to file or print. The price for your use of the HRB Online tax software is established at the time you file your tax return. Your price will not change once you file your return.

2. Additional License Restrictions. This license grants access to and use of HRB Online tax software only in the manner set forth in this Agreement provided and on the condition that a single individual may only prepare and submit no more than the maximum number of returns stipulated by the Canada Revenue Agency, which is currently a maximum of twenty (20) returns no matter how many licenses have been purchased and regardless of format. You may not, directly or indirectly: (1) use HRB Online tax software in any manner other than its intended manner or for the benefit of any third parties, including by making HRB Online tax software available to perform professional or commercial services for third parties where HRB Online tax software enables, facilitates or comprises part of such services; (2) access or try to access any HRB Online tax software services other than to prepare your and your family's tax returns and to use the documentation and help services necessary to help you perform the task; (3) access HRB Online tax software to prepare tax returns, schedules or worksheets on a professional or commercial basis (i.e. for a preparer's or other fee or payment of any kind); (4) copy, reproduce, republish, download, transmit or distribute in any way material available on the HRB websites without the explicit written permission of Block; (5) remove any proprietary notice, labels or marks on or in the HRB Online tax software; (6) disable or circumvent any access control or related device, process or procedure established with respect to HRB Online tax software; (7) decompile, disassemble, modify or reverse engineer HRB Online tax software, or derive or attempt to derive the source code for HRB Online tax software (including without limitation from any executable object code provided to you) nor authorize, allow or enable any other person to do any of the foregoing; or (8) otherwise attempt any actions that would prevent use of HRB Online tax software by the public; and you agree to indemnify, defend and hold harmless Block against any losses, liabilities, claims, costs or expenses, including reasonable attorneys' fees and enforcement costs, arising out of or relating to any of the foregoing. Any person other than you who has accessed HRB Online tax software through any of the foregoing methods, or any method other than purchasing a license for HRB Online tax software from Block or its authorized distributor, is not authorized to use HRB Online tax software. You are responsible for all use of HRB Online tax software and for compliance with this Agreement and any breach of this Agreement by you or any user given access to HRB Online tax software by you shall be deemed to have been committed by you. Block reserves all rights respecting HRB Online tax software not expressly granted to you in this Agreement.

3. Intellectual Property Rights. The HRB Online tax software is protected by copyright, trade secret and other intellectual property laws. Title to the HRB Online tax software and all copyright and other intellectual property rights therein and thereto are owned and shall be retained exclusively by Block and its licensors. Through your use of the HRB Online tax software, you acquire no ownership interest in the HRB Online tax software or any derivative work or component of the HRB Online tax software. Block and its licensors reserve all rights related to such ownership, including the exclusive right to make derivative works of the HRB Online tax software and to duplicate, distribute, license and sell the HRB Online tax software. You shall not modify, translate, or otherwise create derivative works based on the HRB Online tax software or any part thereof. No right, title or interest in or to any trademark, service mark, logo or trade name of Block or its licensors is granted to you under this Agreement. You acknowledge that the HRB Online tax software, any enhancements, corrections or modifications to the HRB Online tax software (regardless of whether made by Block, its licensors, you or a third party) and all copyrights, patents, trade secrets, trademarks and other intellectual property rights protecting or pertaining to any aspect of the HRB Online tax software (or any enhancements, corrections or modifications) are and shall remain the exclusive property of Block and/or its licensors. You agree not to disclose to any person including a potential competitor of Block, any trade secrets or other confidential information that you may learn about the HRB Online tax software.

You acknowledge and agree that all or portions of the HRB Online tax software may have been designed and/or developed by third party licensors and may include software licensed by such third parties, and such third party beneficiaries shall be authorized to hold you responsible for any infringement or violation of this Agreement.

Block may provide you with a mechanism to provide feedback, ideas and/or suggestions about the HRB Online tax software ("Feedback"). You agree that Block, in its sole discretion, may use the Feedback that you provide to Block in any way, including in future modifications of the HRB Online tax software, multimedia works and/or advertising and promotional materials relating thereto without compensation to you. You hereby grant to Block a perpetual, worldwide, fully transferable, non-revocable, royalty-free license to use, modify, create derivative works from, distribute, display and otherwise exploit any information you provide to Block in the Feedback.

4. Privacy. Block and/or its service providers may collect personal information from you through the registration, preparation and electronic filing processes for the purposes of providing you with, among other things, updates, marketing information, information on future products and/or providing service notices and information about the HRB Online tax software. Your use of the HRB Online tax software is subject to Block's privacy policy made available to you in full at: http://www.hrblock.ca/legal/privacy.asp in English and http://www.hrblock.ca/fr/legal/privacy_fr.asp in French ("Privacy Policy"). Any questions about the Privacy Policy, Block's information practices or other aspects of privacy should be directed to Block at H&R Block Canada Inc., c/o Privacy Officer, Suite 200, 340 Midpark Way S.E., Calgary, Alberta T2X 1P1. You have the right to access and rectify any personal information about you kept by Block by contacting the Privacy Officer at this address. Block may update the Privacy Policy from time to time. It is your responsibility to periodically check the Privacy Policy to determine your rights and obligations under it at that time.

5. Limited Warranty.

You are responsible for using the HRB Online tax software correctly and are liable for any omissions or errors in the information provided by you.

The tax forms that you print and the tax file format appearing in the HRB Online tax software for electronic transmission to the Canada Revenue Agency (CRA) and Revenu Québec (RQ) have the prior approval of the CRA and the RQ.

Accuracy of Calculations Guarantee

Block works diligently to ensure the accuracy of the calculations on every form prepared using the HRB Online tax software. Block warrants the HRB Online tax software's accuracy of the calculations based solely on the input during your authorized use. If you are required to pay a Federal or provincial government penalty and/or interest solely as a result of a calculation error on a form prepared using the HRB Online tax software, and not as a result of, among other things, (i) your failure to enter all required information accurately or your misuse of the HRB Online tax software; (ii) your negligent, willful or fraudulent omission of pertinent information or inclusion of inaccurate information on your tax return; (iii) your misclassification of information on your tax return; or (iv) your failure to file an amended tax return to avoid or reduce your penalty and/or interest after Block announced updates or corrections to the HRB Online tax software in time for you to file an amended tax return, then Block will pay you in the amount of the federal or provincial government penalty and/or interest paid by you to such federal or provincial government, but only the amount directly attributable to the inaccuracy of the calculations.. If you believe such a calculation error occurred, and you have complied with the terms and conditions of this Agreement, you must notify Block as soon as you learn of the error but in no event later than thirty (30) days after the initial penalty and/or interest is assessed. Your written notice must include a copy of your Notice of Assessment (or Notice of Reassessment) from the applicable tax authority, a hardcopy of the applicable tax return, and your tax return files and any other materials and information that Block may reasonably request to evaluate and verify your claim. You authorize Block to obtain and review any data files that may be in Block's possession or control as well as any materials provided by you in order to evaluate and verify your claim. Block is not responsible nor liable for paying any additional tax liability that you may owe other than as expressly stated herein. You are solely responsible and liable for providing assistance and additional information as reasonably requested by Block.

Maximum Refund Guarantee

If you are a registered user of HRB Online tax software and you receive a larger refund or pay a smaller tax due amount using another tax software preparation method than that calculated by the HRB Online tax software, Block will reimburse you the purchase price of that other method. Reimbursement will be for the minimum purchase price which allowed you to file using the other method. All other fees are excluded, including software upgrades, audit protection, tax pro review services and similar add-ons.

To qualify for reimbursement, the larger refund or smaller tax due may not be due to variations in data supplied by you, your choice not to claim a deduction or credit, or positions taken by you or your preparer that are contrary to the law. If you received a larger refund amount or pay a smaller tax due using another tax preparation method other than H&R Block, you must notify Block and submit a written claim within sixty (60) days of the date you purchased the software for which you are claiming reimbursement. Your written claim must include a hardcopy of the applicable tax return prepared with the HRB Online tax software, a hardcopy of the applicable tax return from the other tax preparation method, a dated receipt for the purchase of the other software, and any other materials and information that Block may reasonably request to evaluate and verify your claim. You authorize Block to obtain and review any data files that may be in Block's possession or control as well as any materials provided by you in order to evaluate and verify your claim. Block is not responsible nor liable for paying any additional tax liability that you may owe other than as expressly stated herein. You are solely responsible and liable for providing assistance and additional information as reasonably requested by Block.

EXCEPT AS MAY OTHERWISE BE STATED HEREIN, BLOCK IS NOT RESPONSIBLE TO PROVIDE ANY REFUNDS THAT RESULT FROM YOUR ABUSE, MISUSE OR DAMAGE TO THE HRB ONLINE TAX SOFTWARE OR FROM OTHER CONDUCT OR CONDITIONS NOT CAUSED BY, OR OUTSIDE OF THE CONTROL OF, BLOCK.

THESE GUARANTEES ARE ONLY VALID FOR ONE LICENSE PURCHASE PER HOUSEHOLD.

THE RIGHTS AND BENEFITS AFFORDED BY THIS SECTION 5 MAY NOT BE ASSIGNED OR OTHERWISE TRANSFERRED TO ANY OTHER PARTY. THE ABOVE WARRANTIES ARE VOID IF YOU USE THE HRB ONLINE TAX SOFTWARE CONTRARY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT OR YOU DO NOT USE THE VERSION OF THE HRB ONLINE TAX SOFTWARE AVAILABLE FOR THE APPLICABLE TAX YEAR AND WHICH IS THE MOST CURRENT VERSION AND UPDATED WITH THE MOST RECENT UPDATES AVAILABLE FOR THE HRB ONLINE TAX SOFTWARE.

6. Disclaimer of Warranties. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 5, THE SERVICES OFFERED ON BLOCK'S SECURE WEBSITES ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLOCK, ITS AFFILIATES, LICENSORS, THIRD PARTY CONTENT OR SERVICE PROVIDERS, DISTRIBUTORS, DEALERS AND SUPPLIERS ("SUPPLIERS") DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY REGARDING THE SERVICES AND THE RELATED MATERIALS AVAILABLE ON THE WEBSITES INCLUDING ANY WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY AND NON-INFRINGEMENT. BLOCK DOES NOT WARRANT OR PROMISE THAT THE HRB ONLINE TAX SOFTWARE WILL IDENTIFY THE APPROPRIATE DOCUMENTS, LETTERS OR NOTICES FOR YOUR NEEDS; THAT THE HRB ONLINE TAX SOFTWARE IS FREE FROM BUGS, VIRUSES, INTERRUPTIONS OR ERRORS OR OTHER PROGRAM LIMITATIONS; NOR DOES BLOCK MAKE ANY OTHER PROMISES ABOUT THE PERFORMANCE, ACCURACY, OR RELIABILITY OF THE HRB ONLINE TAX SOFTWARE, OR ITS ABILITY TO MEET YOUR REQUIREMENTS. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, BLOCK FURTHER DISCLAIMS ANY RESPONSIBILITY FOR THE RELIABILITY OR ADEQUACY OF ANY CHOICES OR DECISIONS YOU MAKE WITH RESPECT TO THE TREATMENT AND PROCESSING OF YOUR TAX INFORMATION BY USING THE HRB ONLINE TAX SOFTWARE.

BLOCK AND ITS SUPPLIERS DISCLAIM RESPONSIBILITY FOR CHANGES IN TAX LAWS AND REGULATIONS THAT MAY AFFECT YOU, AS TAX LAWS AND REGULATIONS CHANGE FREQUENTLY AND APPLICATION OF LAWS CAN VARY BASED ON FACTS AND CIRCUMSTANCES.

YOU AGREE THAT YOU ARE RESPONSIBLE FOR REVIEWING THE RESULTS CREATED BY USING THE HRB ONLINE TAX SOFTWARE FOR ACCURACY AND SUFFICIENCY BEFORE PROCEEDING TO DOWNLOAD AND SUBMIT THE TAX FILES YOU CREATED. YOU ALSO AGREE THAT YOU ARE RESPONSIBLE FOR MAKING SURE THAT ANYONE FOR WHOM YOU PREPARE A RETURN REVIEWS HIS OR HER TAX RETURN FOR ANY ERRORS BEFORE FILING THEIR RETURN ELECTRONICALLY OR ON PAPER. YOU FURTHER AGREE THAT REVIEWING A RETURN MEANS AN ACKNOWLEDGEMENT THAT ALL INFORMATION REPORTED ON THE TAX RETURN IS CORRECT AND THAT NO DATA IS ERRONEOUS OR MISSING.

THE HRB ONLINE TAX SOFTWARE IS A TAX TOOL AND DOES NOT OFFER COMPLETE TAX STRUCTURING OR ADVICE. THE HRB ONLINE TAX SOFTWARE CANNOT AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR THE SERVICES OF A COMPETENT TAX PLANNING ADVISOR ANY SUPPORT PROVIDED, WHETHER BY PHONE, ON THE BLOCK WEBSITES OR OTHERWISE, IS EXCLUSIVELY OFFERED TO HELP YOU USE THE HRB ONLINE TAX SOFTWARE AND IS NOT PROVIDED AS FISCAL OR TAX EXPERTISE. IT IS YOUR RESPONSIBILITY TO RECOGNIZE THE LIMITS OF YOUR OWN TAX KNOWLEDGE AND TO SEEK OUTSIDE ADVICE AND PROFESSIONAL SERVICES AS NECESSARY. YOU FURTHER ACKNOWLEDGE THAT BLOCK AND ITS SUPPLIERS DO NOT PRACTICE LAW NOR ARE THEY PROVIDING OR RENDERING ANY SUCH LEGAL OR OTHER PROFESSIONAL SERVICES TO YOU WITH REGARD TO THE HRB ONLINE TAX SOFTWARE. BLOCK DOES NOT WARRANT THAT YOU WILL ENTER ALL ITEMS REQUIRED FOR A COMPLETE AND ACCURATE TAX RETURN, NOR THAT YOU WILL OBTAIN THE MAXIMUM TAX REDUCTION. BLOCK DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ACCURACY OR ADEQUACY OF ANY POSITION TAKEN BY YOU IN YOUR TAX RETURNS AND WILL NOT BE RESPONSIBLE FOR ANY DAMAGES RESULTING FROM THE USE OR MISUSE OF THE HRB ONLINE TAX SOFTWARE, INCLUDING ANY INCOME TAXES, PENALTIES OR INTEREST CHARGES THAT MAY BE ASSESSED BY CRA OR MRQ OR ANY OTHER APPLICABLE TAXING AUTHORITIES UNLESS OTHERWISE INDICATED IN THIS AGREEMENT.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY BLOCK AND/OR ITS SUPPLIERS OR THEIR EMPLOYEES OR AGENTS SHALL INCREASE THE SCOPE OF THESE REPRESENTATIONS, WARRANTIES OR CONDITIONS OR CREATE ANY NEW REPRESENTATIONS, WARRANTIES OR CONDITIONS IN CONNECTION WITH THE HRB ONLINE TAX SOFTWARE.

YOU ACKNOWLEDGE THAT THERE ARE SCENARIOS IN WHICH DOCUMENTS, FORMS AND LETTERS GENERATED IN CONNECTION WITH YOUR USE OF THE HRB ONLINE TAX SOFTWARE MAY BE INVALID OR UNENFORCEABLE IN A PARTICULAR JURISDICTION AND IF YOU ARE UNSURE WHETHER A PARTICULAR DOCUMENT, FORM OR LETTER IS VALID OR ENFORCEABLE, YOU SHOULD CONSULT A LAWYER IN ADVANCE OF USING OR RELYING UPON ANY SUCH DOCUMENT, FORM OR LETTER.

7. Limitations on Liability and Damages. UNLESS EXPRESSLY STATED TO THE CONTRARY HEREIN. YOUR EXCLUSIVE REMEDY AND THE ENTIRE CUMULATIVE LIABILITY OF BLOCK AND ITS SUPPLIERS ARISING FROM OR RELATING TO THIS AGREEMENT (INCLUDING WITHOUT LIMITATION WITH RESPECT TO YOUR USE OF THE HRB ONLINE TAX SOFTWARE) SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE LICENSE TO THE HRB ONLINE TAX SOFTWARE. TO THE MAXIMUM AMOUNT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BLOCK AND/OR ITS SUPPLIERS, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, REPRESENTATIVES, AFFILIATES, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, DISTRIBUTORS, DEALER, OR SUBSIDIARIES BE LIABLE, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHERWISE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, ECONOMIC LOSS, LOST DATA, LOST PROFITS OR BUSINESS, TELECOMMUNICATION FAILURES, CORRUPTION OR THEFT OF DATA, LOSS OF USE, LOSS OF PRIVACY, OR FOR ANY CLAIM OR DEMAND AGAINST YOU BY ANY OTHER PARTY, EVEN IF BLOCK AND/OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

YOU AGREE THAT BLOCK AND/OR ITS SUPPLIERS WILL NOT AT ANY TIME HAVE ANY ADDITIONAL LIABILITY FOR ANY CLAIM, CAUSE OF ACTION OR INJURY THAT YOU OR ANY OTHER PERSON MAY HAVE AS A RESULT OF: (1) THE USE OF, OR INABILITY TO USE, THE HRB ONLINE TAX SOFTWARE; (2) YOUR USE OF ANY DOCUMENTS, LETTERS OR NOTICES GENERATED BY THE HRB ONLINE TAX SOFTWARE; (3) YOUR RETENTION OF, OR YOUR FAILURE TO CONSULT OR RETAIN, A LAWYER WITH RESPECT TO ANY CONTRACT, DOCUMENT, LETTER, NOTICE, LITIGATION, NEGOTIATION OR OTHER LEGAL MATTER; (4) CONNECTION OR TOLL CHARGES FOR USING THE HRB ONLINE TAX SOFTWARE; OR (5) ANY FEES, COSTS OR EXPENSES ARISING OUT OF TROUBLESHOOTING OR TECHNICAL SUPPORT FOR THE HRB ONLINE TAX SOFTWARE.

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT, BLOCK HAS NO RESPONSIBILITY OR LIABILITY FOR DAMAGES OR CLAIMS RELATING TO ANY USE OF THE HRB ONLINE TAX SOFTWARE ON A PROFESSIONAL BASIS (WHICH IS A PROHIBITED USE UNDER THIS AGREEMENT).

YOU AGREE THAT THE ESSENTIAL PURPOSES OF THIS AGREEMENT CAN BE FULFILLED EVEN WITH THESE LIMITATIONS ON LIABILITIES. YOU ACKNOWLEDGE THAT BLOCK WOULD NOT BE ABLE TO OFFER THE HRB ONLINE TAX SOFTWARE ON AN ECONOMICAL BASIS WITHOUT THESE LIMITATIONS.

8. Electronic Filing. Block at no time will file your tax return on your behalf and you are responsible for ensuring that your tax return is submitted to the proper taxing authority and on time. You will not be able to file electronically if the government services are unavailable. Therefore, you agree that if filing tax returns electronically to the CRA and/or the RQ, you are responsible for doing so at such times that their respective services are open and you acknowledge that Block assumes no responsibility for either service being in or out of operation, either during or after the tax season. Block cannot guarantee that your electronic or paper tax return will be accepted as filed, or that the taxing authorities will not require further information. You agree and acknowledge that the relevant documentation available on the Block websites clearly indicates that the CRA and/or the RQ may require additional information. You are entirely responsible for verifying the status of your returns with the CRA and the RQ to confirm that they have been received and accepted and for filing them on paper (manually) if required.

9. Carry Forward Of Previous Year Tax Data. The HRB Online tax software may include a feature (the "Import of Previous Year Tax Data") that allows you to import certain tax-related information from previous year tax return files prepared with selected tax software. If the Import of Previous Year Tax Data is available to you, and you choose to use it, you are responsible for verifying the accuracy of the information that is imported. Block bears no responsibility for this information and the impact it might have on your tax return.

10. Support. Block may provide technical support and customer service in connection with the HRB Online tax software through telephone, chat, website and/or email. The terms and conditions governing any offering of this support, some of which may require the payment of an additional fee, are found at www.hrblock.ca and are subject to change as announced by Block from time to time. Except as may otherwise be set forth herein, this Agreement does not obligate Block to provide any technical support or customer services or to support any HRB Online tax software as part of those services.

11. Tax Pro Review. You may be offered the In-Person Tax Pro Review or Remote Tax Pro Review services where we will review your tax return with you to ensure that you have accurately accounted for the items in your tax situation in HRB Online tax software. Internet access may be required to use this service. You are responsible for making any changes resulting from a Pro Review in your tax return. You are also responsible for filing your return. If you choose to use this service, you understand and agree that Block will not sign your tax return. Service levels and availability will vary based on demand and capacity and are subject to change without notice. The full terms and conditions governing the Tax Pro Review services will be available on the Tax Pro Review web page, and by accessing and using the Pro Review service. You agree to be bound by those terms and conditions, which supplement, and supersede where inconsistent, this Agreement. Fees may apply.

12. Security and Confidentiality. You are the only person authorized to use your user identification and password, and you bear full responsibility for preserving their confidentiality and for the risk involved in divulging such information. Block will not release the user ID and password. The files you create using the HRB Online tax software contain personal and confidential tax data that must be protected, and it is your sole responsibility to protect these files from violation, theft or corruption. You acknowledge that the tax information you provide is stored on Block's, or its licensor's, secure servers and/or data bank, and you agree to allow Block or its licensor to keep secure copies of the tax information that you have entered, for such period of time as Block in its sole unfettered discretion determines is reasonable. Block will not sell this information or use it in any way except insofar as you require or request technical assistance, and insofar as is needed to securely back-up and store it. You understand and agree that you are solely responsible for all computer password, data, file and network security on any computer you use to access the HRB Online tax software, including but not limited to, an active firewall on the computer and/or network connection, anti-virus software and anti-spyware software, necessary to secure and protect any proprietary or confidential information that you provide, store, submit, transmit or disclose directly or indirectly with your use of the HRB Online tax software. You must sign out of the HRB Online tax. If you require Block's assistance in using the HRB Online tax software, you understand and agree that Block may contact you by telephone or email to get your permission to electronically access your tax information in order to give you assistance. Block will not access your tax information without your prior approval. Release of that file is entirely at your discretion. If Block needs to submit any information to you, it will do so either by posting such information on the Block website at www.hrblock.ca or www.hrblock.ca/fr/ or by email to registered users. Block will not be liable if the information it provides by email is lost, intercepted, altered or misused by someone else. You agree that Block is not required to contact you in any other manner whatsoever.

Storage/Deletion of Your Tax Return File. Except to the extent required by applicable law, Block has no obligation to store or maintain any tax return files. However, in its sole discretion, Block may retain your tax return file during the term of this Agreement. Notwithstanding any statement to the contrary, you can delete your tax return file at any time by following the instructions provided by HRB Online tax software. You acknowledge that once you delete your tax return file, you will no longer be able to use HRB Online tax software to access any information that was contained in your deleted tax return file. Block will not restore any deleted tax return files.

13. Arbitration. Subject to the below, all claims, disputes, controversies, differences or questions that arise between you and Block concerning the interpretation or application of any of the terms of this Agreement (including, without limitation, the existence of a breach or the validity of the termination of this Agreement) shall be submitted, settled and determined by final and binding arbitration exclusively (to the extent permitted by law) in accordance with the following terms and conditions: (i) the arbitration must commence within limitation periods prescribed by the Limitations Act (Alberta), as amended or replaced from time to time for the bringing of a suit on such dispute; (ii) this Section 13 shall not limit Block's right to obtain any provisional or equitable remedy, including without limitation, injunctive relief from any court of competent jurisdiction, as may be necessary in Block's sole judgment to protect its rights; (iii) the arbitration shall be conducted by a single arbitrator in accordance with the Arbitration Act (Alberta), as amended or replaced from time to time. If the parties cannot agree on the arbitrator within 15 days of the notice of arbitration, either party may apply to the Alberta Court of Queen's Bench for an order appointing the arbitrator; (iv) the arbitration shall be conducted in the English language; (v) the arbitration shall be held in Calgary, Alberta; (vi) all disputes, differences or questions shall be settled in accordance with the laws of the Province of Alberta; (vii) the award rendered by the arbitrator shall be final and binding upon each of the parties, and judgment thereon may be entered by either party in any court of competent jurisdiction; (viii) the expense of the arbitration shall be borne equally by the parties and in no event shall a party be required to pay the legal fees of the other party incurred in connection with the arbitration; (ix) nothing in this Agreement shall be deemed to give the arbitrator any authority, power or right to alter, change, amend or modify the provisions of this Agreement; (x) all confidential information of a party shall be disclosed during arbitration only upon the issuance of appropriate protective orders limiting the disclosure or discoverability of such confidential information outside of the arbitration proceedings; (xi) neither party nor the arbitrators may disclose the existence, content or results of any arbitration hereunder without the prior written consent of both parties, except as required by law. Notwithstanding the foregoing, Block has the right to institute legal or equitable proceedings in a court of law for claims or disputes regarding amounts owed by you to Block in connection with the purchase of a license to the HRB Online tax software and/or your violation or threatened violation of Sections 1, 2, 3 or 14 of this Agreement and/or any matter involving a third party not privy to this Agreement. For any such proceedings, you consent to the jurisdiction of the federal and provincial courts sitting in the Province of Alberta.

14. Indemnification. You agree to hold Block and its suppliers, service providers, licensors, successors, assigns, officers, directors, representatives, affiliates, employees, agents successors, assigns, distributors, dealers or subsidiaries harmless from and against any claim, suit, loss, liability, penalty or damages (including incidental and consequential damages), costs and expenses (including reasonable attorneys' fees and expenses), arising out of your breach of this Agreement.

15. Export Restrictions. The HRB Online tax software is provided solely for lawful purposes and use. You shall be solely responsible for, and agree to comply with, all applicable laws, statutes, ordinances and other governmental authority, however designated. Without limiting the foregoing, you acknowledge and agree that the HRB Online tax software is subject to restrictions and controls imposed by the Export and Import Permits Act (Canada) and Regulations under the Export and Import Permits Act, as well as by the United States export laws. You agree that you shall comply with the foregoing and not export any materials provided by Block without first obtaining all required authorizations or licenses. You further agree that neither the HRB Online tax software nor any direct product created thereof is being used for any purpose prohibited by the foregoing. You expressly agree that you will not download, transfer, export or re-export any materials provided by Block, directly or indirectly, to: (1) any countries (or citizens, nationals or residents of any countries) that are subject to export restrictions (including, but not limited to, Cuba, Iran, Iraq, Sudan, Libya, North Korea, and Syria; (2) any end-user who has been prohibited from participating in Canada or United States export transactions by any federal agency of the Canadian or United States government; or (3) any end-user who you know or have reason to know will utilize the HRB Online tax software in the design, development or production of nuclear, chemical or biological weapons.

16. Termination. Without prejudice to any other of Block's rights, Block may immediately terminate this Agreement if, in the opinion of Block, you are attempting to act in breach of this Agreement or you do not abide by the terms and conditions of this Agreement, in which case you must cease using the HRB Online tax software immediately and certify in writing to Block of your compliance with this Section 16. Any termination shall not affect Block's rights under this Agreement.

17. Other.

(A) From time to time the HRB Online tax software may advertise the products or services of, or make reference to or link to third party sites throughout the World Wide Web. Block has no control over these sites or the content within them. Block cannot guarantee, represent or warrant either the products or services of third parties or that the content contained in the sites is accurate, legal and/or inoffensive. Block does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the HRB Online tax software to link to another site, or by using the products or services of a third party advertised on the HRB Online tax software you agree and understand that you may not make any claim against Block for any damages or losses, whatsoever, resulting there from.

(B) Governing Law; Forum. This Agreement shall be governed by the law of Alberta and Federal laws of Canada, without regard to its choice of law or conflicts of law principles. This Agreement does not limit any rights that Block may have under trade secret, copyright, patent or other laws. To the extent that Section 13 may not apply due to law, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and provincial courts sitting in Calgary, Alberta.

(C) Entire Agreement. This Agreement is the entire and exclusive agreement between you and Block with respect to the HRB Online tax software, and it supersedes all previous communications, representations or agreements, either oral or written, between you and Block. No representations or statements of any kind made by any representative of Block, its suppliers, service providers, licensees, officers, Directors, representatives, affiliates, employees, agents, successors, assigns, distributors, dealers or subsidiaries, which are not included in this Agreement, shall be binding on Block.

(D) Amendments. Block shall have the right to change or add to the terms of this Agreement at any time (provided that it is not Block's intent that such change substantially affect the license rights granted to you), and to change, delete, discontinue, or impose conditions on any feature or aspect of the HRB Online tax software upon notice by any means Block determines in its discretion to be reasonable, including sending you an email notification or posting information concerning any such change, addition, deletion, discontinuance or conditions in the HRB Online tax software or on any Block sponsored web site, including but not limited to www.hrblock.ca. Block's suppliers, service providers, licensees, officers, directors, representatives, affiliates, employees, agents, successors, assigns, distributors, dealers or subsidiaries, or other third parties are not authorized to make modifications to this Agreement or to make any additional representations, warranties, conditions or commitments binding on Block.

(E) Waiver. No waiver of any provision or condition herein shall be valid unless in writing and signed by an authorized representative of Block. Block's failure to insist upon or enforce strict performance of any provision of this Agreement or any right shall not be construed as a waiver of any such provision or right.

(F) Severability. If any provision of this Agreement is determined to be illegal or unenforceable, such provision shall be automatically reformed and construed so as to be valid, operative and enforceable to the maximum extent permitted by law or equity while preserving its original intent. The invalidity of any part of this Agreement shall not render invalid the remainder of this Agreement.

(G) Notices. Except as otherwise indicated, any notices under this Agreement to Block must be personally delivered or sent by certified or registered mail, return receipt requested, H&R Block Canada Inc., c/o Customer Support, Suite 200, 340 Midpark Way S.E., Calgary, Alberta T2X 1P1 or to such other address as Block may specifically identify for such purpose in writing on its website www.hrblock.ca. Such notices will be effective upon Block's receipt, which may be shown by confirmation of delivery. All notices to Block shall be sent to the attention of H&R Block Canada, Inc., Customer Support (unless otherwise specified by Block).

(H) Force Majeure. Block shall not be liable for any default or delay in the performance of any obligations under this Agreement to the extent its performance is delayed or prevented due to causes beyond its reasonable control, such as acts of God, natural disasters, terrorist acts, war, other hostilities, labour disputes, civil disturbances, the actions or omissions of third parties, electrical or communication system failures or governmental actions.

(I) Miscellaneous. This Agreement shall inure to the benefit of Block and its affiliates, subsidiaries and successors and assigns. Any and all references in this Agreement to Block, its affiliates and subsidiaries shall, where the context so permits, include Block's parent company and its respective subsidiaries, affiliates, directors, officers, employees, contractors and agents. Any provision which by its terms is intended to survive termination of this Agreement, including, but not limited to, the provisions of Sections 2, 3, 4, 5, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16 and 17 shall survive termination or expiration of this Agreement. The headings contained herein are for the convenience of the parties only and shall not be used to interpret or construe any of the terms of this Agreement.

(J) Trademarks/Copyrights. "H&R Block and Design", "H&R Block", "H&R Block Logo", among others, are trade-marks of HRB Royalty, Inc. and are used under license by H&R Block Canada, Inc. Any other product names, trademarks or registered marks, symbols, trade names, company names and/or logos which may appear within the HRB Online tax software are the property of their respective owners. The display in the HRB Online tax software does not convey or create any license or other rights in these trade-marks, trade names, trade dress and associated products and services. Any use of them without prior written authorization of Block is strictly prohibited.

(K) Quebec Only: You confirm that you prefer this Agreement and any related documents be in English. Vous confirmez préférer que cette convention et les documents s'y rattachant soient rédigés en anglais.

(L) Credit Card Payment. You agree to pay Block the fees for using the HRB Online tax software by means of your valid credit card and, except as otherwise provided herein, all fees and charges are nonrefundable.

(M) Location of Use. You are responsible for using the HRB Online tax software only on computers and telephone or other lines that you have permission to use, and you are responsible for all related charges, if applicable, such as cable, ISP, telephone charges, etc.

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION THAT MAY BE ENFORCED BY EITHER PARTY TO THE EXTENT PERMISSIBLE BY LAW.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.