December 21, 2021

Systems Administrator

Calgary or Remorte

Systems Administrator

For over 55 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

We are looking for a one-year contract Systems Administrator to implement and manage our IT systems for our branch offices. You will analyze system requirements and address any relevant problems. You will also perform standard testing and provide solutions to ensure high levels of performance and security.

To do well in this role you should have a thorough knowledge of modern computer systems, networking, and applications, and be able to quickly collect data to back up decisions.

Duties and Responsibilities:

  • Analyzing systems hardware and software problems and developing technical solutions
  • Analyzing complex business problems and assessing how automated systems can be implemented to solve them
  • Gathering data and analyzing business and user needs in consultation with both business managers and end users
  • Translating user and/or systems requirements into functional technical specifications
  • Formulating and defining the objectives and scope of business systems
  • Making recommendations on hardware and software procurement to support business goals
  • Providing IT support for regulatory and compliance activities
  • Conduct testing to ensure that the systems work as expected
  • Writing and maintaining detailed systems documentation and train system’s end users
  • Investigating, diagnosing and solving computer software and hardware faults
  • Help the support team with installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Acting as a liaison between developers and end users to ensure technical compatibility and satisfaction

Key Qualifications:

  • Bachelor’s degree in Computer Science or equivalent combination of education and work experience
  • Five (5) years experience in a technical capacity
  • Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
  • Strong critical thinker with problem solving aptitude
  • Ability to effectively communicate, both orally and in writing, complex technical information so that the intended audience understands the context and content of the information
  • Demonstrated knowledge and experience with Microsoft operating systems, active directory, system security and scripting (primarily PowerShell, but also VB Script)
  • Working knowledge of infrastructure including servers, storage, firewalls, routers, VPN, etc
  • Experience with an incident management software, preferably ServiceNow
  • Hands’ on experience using applications such as Microsoft Word, Excel, and Outlook

Are you ready to join a Calgary-based company where you will make a real difference? Send a cover along with your resume to: employment.opportunities@hrblock.ca

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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