6 mars 2023

District Manager

London, ON

(London, Ontario)

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time Associates nationwide. Many Associates return to H&R Block year after year! Some return to earn extra income and others return to grow their career with H&R Block.


This position reports to the Quebec Regional Director and is responsible for 18 offices in London, Ontario.

Key areas of responsibilities:

  • Lead a district through operational direction using approved policies and procedures.
  • Execute with excellence to implement national strategies and plans.
  • Champion Service Excellence to ensure a world class experience for every client.
  • Develop local district plans to grow clients, grow revenue, and enhance the client experience.
  • Prepare annual fiscal-year budgets for the district;
  • Conduct daily, weekly, and monthly review of various reports and financials results;
  • Manage labour daily to ensure actual spend is in line with budget
  • Plan and engage in local marketing events to grow new clients.
  • Deliver Tax Academy classes through instructors to train new students and upgrade prior student tax knowledge.
  • Recruit, interview, hire, train, mentor and supervise seasonal and off- season Associates.
  • Conduct weekly seasonal Office Leader meetings;
  • Assist with analysis of retail footprint, including location selection of new/relocated offices;
  • Set up and take down temporary pop-up kiosk locations with retail partners;
  • Work with local property managers on any Landlord unit issues;
  • Responsible for ordering all consumables such as office supplies and marketing collateral;
  • Daily review of client incident tickets and act on resolution;
  • Conduct office visits to ensure standard operating procedures are being followed;
  • Monitor competitor activity and make recommendations.

Key Qualifications:

  • Bachelor’s degree in Business or other related field or an equivalent combination of education and work experience;
  • Three to five years of business experience in a client based, retail or equivalent environment that includes planning, budgeting, and effective people leadership;
  • Previous experience coaching and managing employees on day-to-day operations challenges;
  • Strong interpersonal and communication skills to interact with all levels of the organization;
  • Well organized and able to multi-task while delivering on deadlines;
  • Proven analytical and problem-solving skills with a solutions-oriented attitude;
  • Willingness to work irregular schedules;
  • Ability to travel up to 50% of your time in peak tax season;
  • Valid driver’s license required, along with a reliable vehicle and current/valid vehicle insurance.

We offer our Associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent Associates enjoy:

  • A competitive salary and bonus plan, dependent on experience;
  • A comprehensive group benefits package including a wellness account
  • An employer-matching Registered Retirement Savings Plan for those Associates who contribute to the RRSP Plan;
  • Free tax preparation service for Associates; discounts for their families and friends
  • Ability to participate in the Company’s Employee Stock Purchase Plan after one year of employment.

Do you have a passion for Customer Service Excellence, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca. Please reference: District Manager (London, Ontario) - in the subject line.

Obtenir notre infolettre.

Nous l'envoyons une fois par semaine, avec uniquement le meilleur contenu.

En cliquant sur le bouton Soumettre ci-dessous, vous consentez à recevoir des messages électroniques de H&R Block Canada au sujet des offres de produits, conseils d’impôt et matériel promotionnel. Vous pouvez retirer votre consentement n’importe quand en nous envoyant un courriel à unsubscribe@hrblock.ca.