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COVID-19 update: Prioritizing our client's and associate's health

Updated March 19, 2020

COVID-19: Changes to our in-office experience
We’re in an unprecedented time and the safety of our clients, our associates, and our communities are more important than ever before. On Wednesday March 18th, Canada Revenue Agency (CRA) and Revenu Quebec (RQ) extended the tax deadline to June 1, 2020, which is welcome news for those who are adjusting to their new situations.

Our H&R Block associates are working tirelessly to make sure clients get their refund, while also getting access to government benefits and credits. As many other businesses, we are taking measures to help flatten the curve and practice social distancing, while continuing to serve you.

Drop-Off Only: Taxes can only be dropped off at offices as of Friday March 20th
We made the decision to move to a secure, Drop-Off model across Canada effective Friday, March 20. This is to support the safety of our associates and clients by enforcing social distancing in our offices. If you typically meet with one of our tax experts to prepare your return, now you will simply bring your documents to our office and our tax experts will prepare your return without you having to wait. The tax expert will call you with any questions to complete your return. You can also pre-fill out the Drop-Off forms here. We are doing our best to minimize any disruption while protecting your safety which remains a priority for us.

File with an Online Tax Expert or Do-It-Yourself
You can work with a tax expert virtually using Online Tax Expert – upload your documents and the tax pro does the rest without you ever visiting an office.

And, if you would like to prepare your own return, we offer online tax software. Bottom line is: we’re here to help and there are many ways we can get you the refund you really need at this time.

As this situation changes day-by-day, hour-by-hour, we will continue to evaluate how we can best help people get their refund, while we try to keep everyone safe.

Thank you for being a client of H&R Block. We appreciate your understanding and support as we do our best to navigate through this pandemic.

Peter Bruno
President, H&R Block Canada