Client Service Leader

Location: Nationwide



Learn to Earn: Learn from the best for your opportunity to become a Tax Professional.

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry.  Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals in our tax offices nationwide.

With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many Tax Professionals return to H&R Block each year.

Job Description

The Client Service Leader manages the day-to-day office operations, management and performance of an H&R Block tax office.  The CSL serves as the front-line manager responsible for office growth, leadership and development and is generally responsible for all aspects of a large size tax office operation.

The Client Service Leader duties include:

  • Provides and manages outstanding client service of the office
  • Sets office goals and drives performance to exceed goals
  • Assists in office operations, human resource functions and local marketing
  • Supervises, trains, and coaches tax office associates
  • Implements company policies and ensures compliance
  • Knowledgeable resource on tax products and topics
  • Prepares accurate and complete tax returns for clients, as needed
  • Assists the District Manager to achieve client retention and revenue goals

Minimum Qualifications

  • Bachelor’s degree in Business or other related field, or, an equivalent combination of education and related work experience
  • 2-3 years of supervisory experience in a client facing service environment
  • Proven leadership skills
  • Exceptional verbal and written communication skills (ability to communicate in French or any other language(s) would be considered a strong asset)
  • Experience with leading the end-to-end client experience, including conflict client resolution.
  • Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
  • Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
  • Demonstrated aptitude for business plan execution and desire to grow the business.
  • Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
  • Previous experience as an Office Manager or Tax Professional an asset.
  • Knowledge and experience with a Windows based computer system preferred
  • Successful completion of the H&R Block Income Tax Course and having passed the examinations. Strong asset for some locations and a requirement for other smaller offices.

 

To find more information about becoming a Client Service Professional, please contact your local H&R Block Office.  Offices can be found by visiting https://www.hrblock.ca/office-locator/