- Position: Technical Support Specialist (Seasonal)
- Location: Field Support Organization -- Calgary
H&R Block Canada is a leader in the tax preparation industry. We are looking for a Technical Support Specialist (seasonal) to handle technical customer inquiries and facilitate problem resolution in a courteous and professional manner while providing the highest level of customer service. The responsibilities of a Technical Support Specialist include:
- Providing responsive and professional technical customer support via telephone and/or other electronic mediums within a call centre environment. Escalating calls to subject matter experts through various methods.
- Assisting in the testing and documenting of various proprietary desktop and web applications as well as the day-to-day education of associates in supported applications and business processes.
- Providing non-technical customer support during peak times.
The successful candidate will have:
- Minimum two years experience in help desk support including the setup and troubleshooting of PC hardware, browser settings, office networks, VPN/telecom connectivity, and software.
- Experience with remote support of both client/server and web based applications. Experience with LAN / TCPIP / DHCP.
- Working knowledge of Windows 2000 and 2003, XP, and Microsoft network configurations. Working knowledge of Microsoft Office.
- Ability to focus and work with frequent interruptions in a fast-paced, high call volume environment.
- Must be able to communicate fluently in English. French would be an asset.
- Ability to sit at a computer and use a telephone headset for extended periods of time.
- Ability to work shifts (days, evenings), weekends and holidays during tax season.
Do you have what it takes to be the “New Kid on the Block?” If so, we invite you to send your resume and salary expectations to employment.opportunities@hrblock.ca
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